Politique de confidentialité

This Privacy Policy describes how Mezyena Jewelry ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from mezyenajewelry.com (the "Site").

Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Your name, billing address, shipping address
  • Payment information (credit card numbers are processed securely by Shopify Payments — we do not store card numbers)
  • Email address and phone number
  • Order history and preferences

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send you order confirmations and shipping updates
  • Communicate with you about your orders or inquiries
  • Send you marketing communications (only if you have opted in)
  • Improve and optimize our website and services
  • Comply with applicable laws and regulations

Sharing Your Information

We share your personal information with third parties only to help us provide our services, as described above:

  • Shopify — powers our online store. See their privacy policy at shopify.com/legal/privacy
  • Shipping partners — to deliver your orders (e.g., Canada Post, DHL, ePacket)
  • Payment processors — to securely process payments
  • Email marketing platforms — only if you have opted in to receive marketing emails

We do not sell your personal information to third parties.

Your Rights (PIPEDA — Canadian Privacy Law)

As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Withdraw your consent to marketing communications at any time
  • Request deletion of your personal information (subject to legal obligations)

To exercise these rights, contact us at mezyenasamra@gmail.com.

GDPR Rights (European Customers)

If you are a resident of the European Economic Area (EEA), you have the right to access, correct, update, or request deletion of your personal data. Contact us at mezyenasamra@gmail.com to make such a request.

Cookies

We use cookies to help us remember your shopping cart, understand how you browse our site, and deliver more relevant advertising. You can control cookie settings through your browser settings.

Data Retention

We retain your order information for a minimum of 7 years to comply with Canadian tax and accounting laws. Marketing data is kept until you unsubscribe.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

For any privacy concerns or requests:
📧 mezyenasamra@gmail.com
🌐 mezyenajewelry.com